SHIPPING + RETURNS

SHIPPING

Once you place your order, it will take 1 to 2 business days to process it. You will receive a shipment notification email when your order ships.

Canada and United States
For standard shipping, delivery can take anywhere between 1 and 7 business days within Canada and to the US it may take 5 to 8 business days. For express shipments, delivery can take anywhere between 1 and 3 business days.

We are located in Vancouver, BC and offer locals to pick up their orders for free. This option is available at checkout. Once we receive your order, we will arrange a date and time for you to pick up your order via e-mail.

International 
Standard International shipping can take anywhere between 6 and 10 business days depending on your location. For express shipments, delivery can take anywhere between 4 and 7 business days.

Holiday Shipping Deadlines 2019
To receive your orders before Christmas, we recommend ordering before the holiday shipping deadlines set by Canada Post below:

CANADA
December 10 for Standard shipping (1 to 7 business days)
December 19 for Xpresspost shipping (1 to 2 business days)

US
December 9 for Standard shipping (5 to 8 business days)
December 13 for Xpresspost shipping (2 to 3 business days)

INTERNATIONAL

Free Shipping

Shipping is free for Canada and US orders over $80. 
Shipping is free for International orders over $150.

All orders are shipped from Canada via Canada Post.

RETURNS

We want you to love our products but if there's something you're not happy with, we would gladly accept returns within 14 days of purchase for a full refund or exchange as long as they are unused, unwashed, and in their original packaging.

To return an item, simply send us an e-mail at orders@hemsworthmercantile.com. Please note that the shipping fee is non-refundable and it is your responsibility to pay for shipping back the item/s to us. Once your package reaches us, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions listed above, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.