SHIPPING + RETURNS

SHIPPING

Once you place your order, it will take 1 to 2 business days to process it. You will receive a shipment notification email when your order ships. 

Canada & US

All orders are shipped from Canada via Canada Post.

  • Free Shipping on all order via Canada Post Expedited Parcel Service
  • Canada Post Expedited Parcel (Canada): 2 to 8 business days
  • Canada Post Xpress Post (Canada): 2 to 4 business days
  • Canada Post Tracked Packet (US): 8 to 13 business days
  • Canada Post Expedited Parcel (US): 5 to 11 business days

Due to the COVID-19 restrictions in Canada, shipping delays may occur. 

RETURNS

We want you to love our products but if there's something you're not happy with, we would gladly accept returns within 14 days of purchase for a full refund or exchange as long as they are unused, unwashed, and in their original packaging.

To return an item, simply send us an e-mail at orders@hemsworthmercantile.com. Please note that the shipping fee is non-refundable and it is your responsibility to pay for shipping back the item/s to us. Once your package reaches us, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions listed above, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.