FAQ

NEED HELP?

Please email us at hello@hemsworthmercantile.com with any question, concern, or service we can assist you with. Please allow 24 to 48 hours for a reply.

ORDERS

How long will it take for me to receive my order?
Once you place your order, it will take 1-2 business days to process it. You will receive a shipment notification email when your order ships.

Canada and United States

Canada & US (Updated 2021/Sept)

All orders are shipped from Canada via Canada Post and/or UPS.

  • Flat rate shipping in Canada and US is $10 for orders under $80.
  • Free Shipping on orders over $80 via Canada Post or UPS Standard
  • Shipping times to Canada and US: 2 to 10 business days

Due to COVID-19 restrictions in Canada, shipping delays may occur. If you are shopping for the holiday season, we encourage customers to order early to avoid delays. Please reach out to us at orders@hemsworthmercantile.com if you'd like your order expedited. 

What forms of payment do you take?
We accept all major credit cards and Paypal.

Where is my order?
You can check the status of your order when you sign in to your account.

Can I change or cancel my order?
Email orders@hemsworthmercantile.com if you wish to cancel your order, and we will reply within 24-48 hours.

Can I use multiple promo codes?
Only one promo code can be used per order. 

Can I use promo codes on sale items?
No. Discount codes only apply to regular priced items. 

When all items at the shop are marked down during a storewide sale event, discount codes cannot be applied to sale items. You may be able to use them on non-sale items when the sale event has ended. 

RETURNS 

Can I return or exchange my order?

Holiday Return Policy
Items purchased between November 1, 2021 and December 25, 2021 may be returned up to January 30, 2022. Please note that all other terms and conditions provided in our refund policy are still applicable with respect to such items purchased. All orders made after December 25, 2021 are subject Hemsworth Mercantile's Standard Return Policy.

Standard Return Policy
We want you to love our products but if there's something you're not happy with, we would gladly accept returns within 14 days of purchase for a full refund or exchange as long as they are unused, unwashed, and in their original packaging.

To return an item, simply send us an e-mail at orders@hemsworthmercantile.com. Please note that the shipping fee is non-refundable and it is your responsibility to pay for shipping back the item/s to us. Once your package reaches us, please allow 7 to 10 business days for your return to be processed. 

CARE INSTRUCTIONS

How do I care for my Hemsworth textiles?
Machine wash cold on gentle cycle with similar colours without fabric softener and hang to dry or tumble dry at low temperature. We do not recommend using a fabric softener as this will reduce absorbency. Instead, add a dash of vinegar to the wash to maintain its softness.

Will my towel shrink?
To prevent shrinkage, we recommend that you follow our care instructions. It will shrink if you wash your towel in hot water and tumble dry in high heat.  

 

 

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